Brand: Graf von Faber-Castell
Atlas is happy to offer free shipping for orders over $75. Orders below $75 will be charged a flat rate of $6.99. Most orders are shipped within 1 business day. Once your order ships, we will e-mail you a tracking number so you may track it at UPS.com or USPS.com. Please note transit times do not include weekends and holidays and deliveries only occur on business days.
We do offer express shipping. Please note express orders will be shipped out within 1 business day. Transit time begins when the order ships and does not include holidays and weekends. Some products are not able to ship express.
We are unable to ship to freight forwarders at this time.
**Special shipping requests are available. Please contact us for more information.*
International shipping is available for select countries. We offer a standard shipping option for a flat rate of $25. Once your order ships, we will e-mail you a tracking number so you may track it at UPS.com or USPS.com. Please note transit times do not include weekends and holidays and deliveries only occur on business days.
Most international orders are delivered within 7-20 business days after shipping. Unfortunately delays can occur and it can take up to 8 weeks for delivery.
The recipient will be responsible to pay any duties or taxes. If a shipment is returned to us for failure to pay any duties or taxes we can re-ship your order for an additional shipping charge. We can also cancel and refund your order excluding the original shipping charge.
If you need to update your shipping address please email (info@atlasstationers.com) or call us at 312-726-5261. We will do our best to update the shipping address if your order has not shipped. If your order has already shipped we will not be able to change the shipping address. If the order is returned to us we can re-ship for an additional shipping charge.
We now offer international shipping to the following countries - Canada, Mexico, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom.
We have a minimum order threshold of $200 (product cost after discount) for orders shipping to the United Kingdom.
**Special shipping requests are available. Please contact us for more information.*
If you are not 100% satisfied with your purchase, you can return the product and get a full refund for the merchandise. You can return a product for up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
If you have inked your fountain pen, please contact us for return options.
Requesting a Return Authorization
To return an item, please use our Return Portal.
Within 24 hours of receiving your request, we will e-mail you return instructions, including a return shipping label. For standard returns, we will deduct a flat rate of $5.99 for the cost of the return label from your refund. If your return is due to a product defect, we will issue a return label at no additional cost to you.
Packaging and Sending Returns
Once you receive your return shipping label via email, carefully repackage the item in its original condition, including all original packaging and materials (manuals, accessories, etc.). Do not write on the product packaging. Please package the item appropriately for shipment.
Once received by our Returns Department, Atlas Stationers accepts full responsibility for all merchandise. We are not responsible for loss or theft before the merchandise is in our possession.
If a product is being returned as new, but has clearly been used or damaged prior to its return, we reserve the right to refuse refund completely.
If you ordered the item incorrectly or change your mind about an item, we will refund the purchase price of the unopened, restockable item, less shipping costs.
Returns Without Prior Authorization
If a return is received without prior return authorization, the shipment may be refused and/or returned to you at your cost.
Manufacturer Warranties
Unless noted otherwise on our site, all products are sold with the full manufacturer warranty. The period and service of the warranty varies depending on the manufacturer and product. If you experience problems with an item after the 30-day period has expired, please contact the manufacturer directly.
Processing Refunds/Replacements
As soon as we receive your returned items, we will inspect and process the items. Replacements and refunds are normally processed within 3-5 business days.
Please email info@atlasstationers.com or call 312-726-5261 with any additional questions.
International Returns
Please email info@atlasstationers.com for international return requests. We are unable to issue return labels for countries outside the US at this time. All return shipping fees will be paid by the customer.
What is the option to pay in installments on Shop Pay?
When checking out with Shop Pay, you now have the option to pay now or later. Paying in installments on Shop Pay allows you to split your purchase amount into 4 equal, biweekly installment payments—with 0% interest, no hidden or late fees, and no impact on your credit score.* In some instances, your first payment is due when you make your purchase; otherwise, your first payment is due 2 weeks after your purchase.
Which payment methods are accepted if I use the option to pay in
installments on Shop Pay?
The installments option on Shop Pay is available on debit and credit cards.
Are there late fees?
No, there are no late fees if you miss a scheduled payment.
What if I make a return on a purchase made through installments with Shop Pay?
If we process a refund, the refunded amount will be returned to your original payment method within 3-10 business days, and your balance will be updated.
If your refund is less than your total purchase balance, it might not lower your next payment. Instead, you can expect fewer payments, a smaller final payment, or both.
If your refund is more than your purchase balance, the difference will be returned to
your original payment method within 3-10 business days.
Have more questions?
For questions about installment payments on Shop Pay, visit shop.affirm.com/help.
For questions about Shop Pay or the Shop App, visit shop.app/help/shop-pay.
* Payment options are offered by Affirm and are subject to eligibility check and may not be available in all states. California residents: Affirm Loan Services, LLC is licensed by the Department of Business Oversight. Loans are made or arranged pursuant to California Financing Law license 60DBO-111681.
