If you are not 100% satisfied with your purchase, you can return the product and get a full refund or exchange the product for another one, be it similar or not. You can return a product for up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
If you have inked your fountain pen, please contact us for return options.
Requesting a Return Authorization Number
To return an item, e-mail us at firstname.lastname@example.org or call 866-892-4515 to obtain a Return Authorization Number. Please provide the following information in your e-mail:
- Order Number
- Item(s) and quantity you wish to return.
Within 24 hours of receiving your request, we will e-mail you return instructions, including a Return Authorization Number.
* In the event you are returning something due to damage, manufacturer defect or an error on our part, we can also e-mail a FedEx mailing label to return the items at our expense.
Packaging and Sending Returns
Once you have your Return Authorization Number and a return address, carefully repackage the item in its original condition, including all original packaging and materials (manuals, accessories, etc.). Write the Return Authorization Number on the outside of the shipping package. Do not write on the product packaging. Please package the item appropriately for shipment.
Send the product to the return address using your preferred shipping method. If possible, save your tracking number and track your return to make sure we receive it.
Once received by our Returns Department, Atlas Stationers accepts full responsibility for all merchandise. We are not responsible for loss or theft before the merchandise is in our possession. You may wish to insure valuable items, to cover replacement costs in case the package is lost in transit.
If a product is being returned as new, but has clearly been used or damaged prior to its return, we reserve the right to refuse refund completely.
If you ordered the item incorrectly or change your mind about an item, we will refund the purchase price of the unopened, restockable item, less shipping costs.
Returns Without Prior Authorization
If a return is received without prior return authorization, the shipment may be refused and/or returned to you at your cost.
Unless noted otherwise on our site, all products are sold with the full manufacturer warranty. The period and service of the warranty varies depending on the manufacturer and product. If you experience problems with an item after the 30-day period has expired, please contact the manufacturer directly.
As soon as we receive your returned items, we will inspect and process the items. Replacements and refunds are normally processed within three business days.