PROTECT YOUR DELIVERY WITH NAVIDIUM
There’s no need to wait weeks for claims to be processed by couriers - protect your parcel with a small percentage of the contents value and we’ll offer you a refund or replacement right away.
WHAT WE DEEM AS LOST:
WHAT WE DEEM AS DAMAGED:
Please contact us at email@example.com immediately if your items have arrived damaged or if something is missing. Submit photographic evidence of tampered items.
WHAT WE DO NOT COVER:
HOW TO SUBMIT YOUR CLAIM:
If your parcel is lost or damaged, please contact us on firstname.lastname@example.org from the email address you used to place your order. A member of our customer service team will assist you within 1-2 business days. What to include in your claim:
Subject line: CLAIM for order #12345
Description of your issue
Photo evidence of damage
We will continue to track your parcel and should it appear, we request it be sent back to us at our expense.
By selecting Navidium shipping protection, you agree to these terms.
We ask that you do not get in touch with use regarding a missing parcel until the allotted time has passed for it to be deemed as lost.
This is our in-house protection policy. Navidium shipping protection is non refundable.
OUR POLICY FOR UNPROTECTED PARCELS:
We will follow the claims policy with your selected courier to either locate your parcel or deem it as lost. This may take 2-4 weeks and is at the discretion of the courier.
If your parcel has a GPS location or photographic evidence that it has been delivered to your property, is with a neighbor or at a secure location, we are not responsible for a refund or replacement.