If you are not 100% satisfied with your purchase, you can return the product and get a full refund for the merchandise. You can return a product for up to 30 days from the date you purchased it. Any product you return must be in the same condition you received it and in the original packaging. Please keep the receipt.
If you have inked your fountain pen, please contact us for return options.
Requesting a Return Authorization
To return an item, please use our Return Portal.
Within 24 hours of receiving your request, we will e-mail you return instructions, including a return shipping label. For standard returns, we will deduct a flat rate of $5.99 for the cost of the return label from your refund. If your return is due to a product defect, we will issue a return label at no additional cost to you.
Packaging and Sending Returns
Once you receive your return shipping label via email, carefully repackage the item in its original condition, including all original packaging and materials (manuals, accessories, etc.). Do not write on the product packaging. Please package the item appropriately for shipment.
Once received by our Returns Department, Atlas Stationers accepts full responsibility for all merchandise. We are not responsible for loss or theft before the merchandise is in our possession.
If a product is being returned as new, but has clearly been used or damaged prior to its return, we reserve the right to refuse refund completely.
If you ordered the item incorrectly or change your mind about an item, we will refund the purchase price of the unopened, restockable item, less shipping costs.
Returns Without Prior Authorization
If a return is received without prior return authorization, the shipment may be refused and/or returned to you at your cost.
Unless noted otherwise on our site, all products are sold with the full manufacturer warranty. The period and service of the warranty varies depending on the manufacturer and product. If you experience problems with an item after the 30-day period has expired, please contact the manufacturer directly.
As soon as we receive your returned items, we will inspect and process the items. Replacements and refunds are normally processed within 3-5 business days.
Please email firstname.lastname@example.org or call 312-726-5261 with any additional questions. We are always happy to help!