Atlas Stationers has been a fixture in downtown Chicago since 1939, serving fountain pen enthusiasts and stationery lovers through our Lake Street retail store, our Shopify Plus website, and social media channels. We're a close-knit, growing team that takes pride in curating the best in writing instruments, paper goods, and stationery.
We're looking for a Customer Service Representative to be the friendly, knowledgeable voice customers hear when they call or email Atlas Stationers. You'll handle phone orders, general inquiries, and online order support, helping customers with everything from product questions to shipping issues. This is a great fit for someone who genuinely enjoys helping people and wants a role where every conversation matters.
Respond to customer inquiries by phone, email, and chat regarding orders, shipping, returns, and exchanges
Take phone orders and process payment information accurately
Answer general questions about products, store hours, and policies
Process order modifications, cancellations, and returns/exchanges in Shopify
Troubleshoot shipping and delivery issues, coordinating with our fulfillment team as needed
Provide accurate, up-to-date information on product availability and pricing
Maintain a warm, patient, and professional tone consistent with the Atlas brand
Track recurring customer issues or product complaints and escalate them to the right team member
1-2 years of customer service experience (retail, call center, or ecommerce support)
Excellent verbal and written communication skills
Comfort using computer systems and learning new software (Shopify experience is a plus)
A patient, positive attitude, even when handling difficult customer situations
Strong multitasking skills across phone, email, and chat
Accurate data entry and attention to detail
A genuine interest in stationery, fountain pens, or specialty retail is a big plus
Benefits:
Health insurance
Paid time off (PTO)
401(k) with company match
Employee discount